Response to Recent Negative Feedback

During recent Teleseminars and after reviewing some of the feedback on other blogs as well as twitter relating to the Freagle Easiest Home Business Ever Program. It had occured to me that it was an opportunity to get a feel for how switched on and professional the organisation was.

From a pure PR perspective the negative press needed an appropriate response to avoid loosing more customers. I am glad to say that this evening this was received by way of an email which was professionally put together and indicated that someone with some expertise in customer management and communication was employed. The email to all members explained some of the reasons for the delays in responding to the 15,000 emails that had been received. I can imagine this was a big task, however the main thing this has achieved is restored some level of confidence in the professionalism of the organisation as a whole. Something I am sure the members were happy to receive.